Training Course Cancellation Policy

If you have enrolled in a Kaizen Glass Solutions training program but cannot attend, please see the policies below regarding cancellations, transferring registration to future training, and substitutions.

Cancellation Policy

Cancellations are accepted in writing via email (contact information below).

• Full Refund: Cancellations received 30 or more business days before the training start date qualify for a full refund.

• Partial Refund: Cancellations received 15–29 business days before the training start date are eligible for a 50% refund.

• No Refund: Cancellations received 14 or fewer business days before the training start date are not eligible for a refund.

This policy is due to the high level of customization involved in our training programs, which is based on the number of registered people and space limitations. If a program is canceled by Kaizen Glass Solutions, a full refund will be provided.

When a refund is issued, the transaction fees will be deducted before the amount is returned to you.

Transfer Policy

Students may transfer a registration to another available training course date. Transfers are accepted in writing via email (contact information below).

Transferred credit for future training is valid 12 months from the original registration date. There is no transfer fee for transfer requests made up to 15 business days before the training start date. Transfers requested fewer than 7 business days prior to the training start date are subject to a $500 transfer fee. If Kaizen Glass Solutions cancels a program, a transfer can be made for future training with no fee. Transfers cannot be made after the training has started.

• In-person windshield repair appointments can be rescheduled up to 7 days in advance for a $200 fee.

Substitution Policy

Substitutions are accepted in writing via email (contact information is listed below) by providing the current registrant's and substitute's names. Substitutions may be made for no fee. However, substitutions cannot be made after the training has started.

Days Prior to Training	Cancellation Fee	Transfer Fee	Substitution Fee
30 business days prior	100% refund minus transaction fees	$0; valid for 12 months	$0
15-29 business days prior	50% refund minus transaction fees	$200; valid for 12 months	$0
<7 business days prior	No refund	$500; valid for 12 months	$0

Health and Safety Cancellation Policy

In-person training will be conducted in accordance with Texas's latest health and safety guidelines. If the training cannot be held in person, it will be postponed or, if possible, held online. Participants can choose to transfer the registration or cancel the registration for a refund by following Kaizen Glass Solutions' cancellation and transfer policy.

Contact Us

To request a cancellation, transfer, or substitution, contact Kaizen Glass Solutions at:

training@kaizenglasssolutions.com

512-843-1416